How to Return Your Amazon Products for Free (2024)

Amazon has started charging a $1 fee for returning some packages to UPS, but the online retailer still offers plenty of ways to return items for free.

For the most part, the process is super simple. All you need to do is grab the Amazon products you want to send back, then head to the nearest drop-off location. Don't fret if you don't have the box your items came in: You can still bring your items to one of these locations to be packed up and shipped for free.

If you have all the shipping supplies you need but want the convenience of having your package picked up, you can do that, too. Here are all the ways you can return your unwanted Amazon purchases. For more, here arefour ways to ship your packages from home.

Read more: Amazon Revamped Two of Its Best Credit Cards

Return your package to Kohl's

If you live near a Kohl's store, Amazon returns are simple. When you start the return process with Amazon, select Kohl's Dropoff as your preferred option. Amazon will send you a QR code that you'll need to bring when you head to the store (you can also show a picture of the QR code on your phone).

Once you give the Kohl's employee your return and show them the QR code, they'll pack, label and ship your items for free. Even better? Sometimes the store will give you Kohl's coupons when you make your returns there.

Whole Foods Market also accepts Amazon returns

You can also select Whole Foods Market as the drop-off location for your Amazon return. Note that if your preferred store isn't listed, your item or location may not be eligible. Also, only select stores offer no-box returns.

Once you've made your selection, Amazon will email you a QR code for a Whole Foods employee to scan. Grab that and the items you need to return, and head to either the Whole Foods customer service desk or return kiosk. An employee will take it from there and send off your package.

How to Return Your Amazon Products for Free (2)

Drop your items at The UPS Store

You can also take your returns to The UPS Store. When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You don't need to have your items boxed or labeled. Instead, The UPS Store will pack, label and ship your return for free. UPS will email you a return shipping code ahead of time that you'll need to show to an employee. Just note that Amazon may charge a $1 fee if you choose UPS but another drop-off location is closer.

Have UPS pick up your package

If your items are eligible for UPS pickup, you won't even have to leave your house. When you start the return process on Amazon, follow the return prompts and select UPS Pick-up.

In this case, you'll need to package the items you're returning. However, UPS will provide the return label. UPS will pick up your package on the next business day, but you or another adult must be present.

How to Return Your Amazon Products for Free (3)

Head to a physical Amazon store

If you live near anAmazon store-- Amazon Fresh or Amazon Go -- you can drop off your return there. (Note that with Amazon closing some of its physical stores, finding a location may be more challenging.) On Amazon, select Amazon Store Dropoff. If the item can't be returned to an Amazon store, you'll get other return options.

Amazon will send you a QR code to show to an employee at the Amazon store. You'll need to bring the items in their original manufacturer's packaging. And if you return items to Amazon Fresh Pickup or an Amazon Hub Locker location, you'll need to bring them in a box or box them up using the materials provided.

What about DoorDash?

DoorDash istesting a feature that will let you request a Dasher who can pick up your items and drop them off at one of the above locations. However, your items must already be packaged and sealed with the prepaid return label attached. The company hasn't said when this option will be widely available. Right now, it's only available in select areas.

How to Return Your Amazon Products for Free (2024)


How to Return Your Amazon Products for Free? ›

Customers can initiate either a label-free, box free return or a UPS or USPS printed-label return through the online returns center accessed from their order confirmation email, and receive email notifications when their returns are processed after their drop off.

How to return Amazon items for free? ›

How does label-free, box free returns work? Don't worry about printing a label or packing up your item. Just go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns.

How do I return something to Amazon without being charged? ›

Using Locker, Locker+, and Amazon Hub Counter locations for small packages. Using a scanned QR code at designated returns locations to make label-free and package-free returns.

Why is my Amazon return not free? ›

Return Shipping Costs

Unless your item is eligible for Free Returns, if you return an item using the return label from Your Orders, and the reason for return is not a result of an error, we'll deduct the cost of return shipping from your refund.

Where can I return Amazon packages for free near me? ›

Drop your items at The UPS Store

You can also take your returns to The UPS Store. When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You don't need to have your items boxed or labeled. Instead, The UPS Store will pack, label and ship your return for free.

How to return items to Amazon without paying shipping? ›

For a label-free, box-free return, initiate the return through Your Orders. If you selected a label-free, box-free return location, you don't have to package your item in a shipping box. After completing the steps in the returns process, you'll receive a QR code.

Why am I being charged for an Amazon return? ›

You will be charged if an item that is expected to be returned is not sent back to us. If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us.

How do I not get charged for Amazon return? ›

To avoid being charged, take the following actions:
  1. Only initiate return requests for items in their original condition.
  2. If applicable, apply the correct mailing label.
  3. Drop off or pickup each item you're returning at an eligible location.

Did Amazon take away free returns? ›

Amazon has started charging customers a $1 fee if they return items to a UPS store when there is a Whole Foods, Amazon Fresh grocery store or Kohl's closer to their delivery address.

Where do I take an Amazon package to return it? ›

At this point, Buy with Prime customers can access label-free, box-free returns at the UPS store, Whole foods, Amazon stores (Go and Fresh), and Staples stores.

How do I know if Amazon item has free returns? ›

Look for Free returns next to the price to confirm that the item qualifies for free returns.

Will Amazon pick up a return from my home? ›

The Online Returns Center offers you the option to have your item collected/picked up, rather than you having to post it.

Why does Amazon refund items without return? ›

The Amazon Returnless Refund Explained

Instead of processing the return, paying for its shipping, or even determining if you can resell the item later, Amazon created this return option to help ecommerce companies like yours efficiently handle returns without them bogging you down.

How do I find free returns on Amazon? ›

On the product detail page, pick your size and/or color and look for the "Free Returns" next to the price to confirm that a product qualifies for Free Returns.

Can I return my Amazon package to Kohl's? ›

So long as you live within range of one of the participating Kohl's Amazon return locations and are returning an item eligible for returns based on Amazon's return policy, your item can be taken in to your local store.

Does Amazon charge for free returns? ›

Amazon still offers free return options, and an Amazon spokesperson said the fee would apply to a small number of customers. The company still offers a way for these customers to return stuff for free by bringing items to Whole Foods, Amazon Fresh, and Kohl's.

Is Amazon customer returns free? ›

10 Days Replacement/Returnable

This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Can I return Amazon warehouse items for free? ›

A used or open box item purchased from Amazon Warehouse can be returned within 30 days of receipt of shipment. Renewed products come with the Amazon Renewed Guarantee giving you a replacement or refund within 90 days of purchase if the item does not work as expected.

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